Call Center Representative job in canada Apply Online Now

Do you wish to earn $15.50 to $17.25 per hour while working as a Call Center Representative? can you Handle customer communications, both written and verbal with courtesy, confidence, accuracy, and efficiency? If Yes! , Then this Call center representative job opportunity is yours.

Basic Job Information

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Call Center Representative — Salary Structure(Canada)

1. Base Pay (Hourly / Annual)

Canada call center salaries vary by experience level, location, and employer.

Hourly Wage:

• Typical range: CA$16.00 – CA$33.14 per hour nationwide.
• Average range around CA$20 – CA$22 per hour according to major salary surveys.

Annual Salary:

• Entry-level: approximately CA$24,000 – CA$35,000 per year.
• Mid-level: approximately CA$35,000 – CA$50,000 per year.
• Experienced/Senior: can reach CA$50,000 + per year in some cases

2. Salary by Experience Level

Connect Telecommunications Solutions

Connect Telecom is an independently owned business based in Waterloo, Ontario. We provide comprehensive products and solutions to the Canadian Telecommunications industry nationwide, specializing in areas such as Outside Plant, FTTx, Power, Cooling, Green Energy, and Wireless technologies.

Responsibilities

• Communicate with customers via phone, email, or chat with professionalism, accuracy, and efficiency, ensuring a positive experience.
• Respond to customer inquiries quickly, listen attentively, and address their needs in a courteous and confident manner.
• In this Call center representative job, you will Process orders and coordinate with sales, operations, and finance teams to ensure all customer requirements are fulfilled.
• Take appropriate steps to resolve customer issues promptly, and follow up to ensure commitments are honored.
• Gather necessary information, secure approvals, and complete the processing of returns and credit requests.
• Reach out to customers about new products, promotions, and follow up on quotes provided.
• Recommend related or alternative products when appropriate to meet customer needs.
• Assist in organizing marketing efforts such as trade shows, webinars, website promotions, and referrals.
• Create and manage marketing materials like datasheets, catalogs, and other promotional content.
• As a call center representative job You will Keep the contact database updated and maintain accurate records.
• Undertake additional tasks and projects as needed.

Required Skills

• Customer-Centric: In the Call center representative job, you will Cultivates strong relationships with customers and provides solutions tailored to their needs.
• Effective Communicator: Creates and delivers clear and engaging communications that address the diverse needs of different audiences.
• Flexible: Adapts approach and behavior quickly to respond to changing situations, maintaining composure even in challenging circumstances.
• Proactive: Seizes new opportunities and tackles challenges with urgency, energy, and enthusiasm.
• Responsible: Holds oneself and others accountable for fulfilling commitments and achieving results.

Minimum Requirements

• For the Call center representative job, the ideal candidate will have:
• Relevant experience in customer service.
• Proficiency in English, both spoken and written.
• The ability to work independently as well as collaboratively within a team.
• Strong organizational, time-management, and prioritization skills.
• A customer-focused mindset with excellent communication and interpersonal abilities.
• Meticulous attention to detail and high accuracy in task execution.
• The capability to identify and resolve problems effectively.
• Quick adaptability and a willingness to learn new concepts.
• Consistent attendance and reliability.
• Proficiency in Microsoft Office, with advanced skills in Excel, Word, and Outlook.
• Experience in the Telecommunications or Fiber Optic industry is a plus.
• Business development experience is an advantage.
• Fluency in French would be a valuable asset.
• This Call center representative job requires someone who is eager to contribute to a customer-oriented team while continuously improving their skills.

Experience Required

• Customer Service Experience: Minimum of 3 years (required)
• Order Entry Experience: Minimum of 3 years (required)

Benefits

• The company organizes regular events to engage and connect employees.
• We offer comprehensive dental care coverage for our team members.
• Our extended health care plan ensures that employees have access to essential medical services.
• On-site parking is available for all employees, providing convenient access to the workplace.
• We provide paid time off to help employees maintain a healthy work-life balance.

FAQs